FAQ

The Jackpot Grand customer support team is on hand right around the clock to assist with any question you may have regarding your casino account, however right here you may find the answer to some of the more commonly asked questions. Right here is a quick selection of those frequently asked questions that may provide you with the answer you’re looking for, and if you still need assistance then the team is on standby and ready to help.

Can players from the US enjoy Jackpot Grand casino?

Yes they can!

What is the minimum age to play real money casino games at Jackpot Grand?

You need to be 18 years of age or older to play real money games at Jackpot Grand.

Are all games fair?

All casino games at Jackpot Grand have been thoroughly tested for fairness and that the random number generator is 100% random. All casino games are regularly independently tested for fairness ensuring consistency and fair play.

Are my personal details safe?

Your personal details are stored securely using SSL secure technology, similar to that which is used in major financial institutions. At no time are your details ever released to a third party.

How do i deposit into my account?

There are a number of depositing options at Jackpot Grand, all of which are listed in the casino cashier. Most US members will deposit using Visa or MasterCard as this instantly funds your account.

How do I get the casino bonuses?

All bonuses at Jackpot Grand casino are redeemed by using the relevant bonus code in the casino cashier. If you’re bonus does not appear in your account when depositing then please check with customer support.

How do i get my winnings?

You may withdraw your winnings via the casino cashier. Please be advised that you will need to verify your Jackpot Grand account with ID and by filling out the faxback form. This is a simple task and is for your own online safety and security.

Why do I not receive promotional emails and bonus codes from Jackpot Grand?

This may be down to your anti-spam filters. Please check in your spam folder and mark all emails from Jackpot Grand as safe, and you will begin receiving all of the latest news and bonus offers from Jackpot Grand.